Privacy Policy

JUNE 2024

Thank you for visiting Explorecitylife.com a software application operated by City Life Technologies Limited (a duly registered company in Nigeria with its RC 2021712). Your privacy is important to us and we are committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

By accessing or using our services, you signify that you have read, understood, and consent to our collection, storage, use, and disclosure of your personal information as described in this Policy.

These Privacy Policy applies to both the Businesses and their Customers that uses our Services.

Explorecitylife.com may make changes to this Policy document. However, we will notify you by updating the “Last Updated” date of this Notice

The terms "we", "us", "our", refers to Explorecitylife.com who creates the software application. "You", "your", "yours" ‘,"Service Provider" refers to companies and businesses that we grant access via links to allow your customers make reservations and payment for the services. While “Customer”, “users” and “they” are references to Business Customers who make use of our application in order to make reservations and payments after registering via our app.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our Service.

1.Consent

By using our services, you confirm that you have read, understood and accept the terms of this policy set out below. You also consent to the collection, use, storage, processing and disclosure of your personal information in the manner set out in this policy. If you click the option of having read and agreed to this privacy policy, it will be regarded as acceptance of this policy and an agreement to be bound by the terms of this policy. Otherwise, your continued use of the service site shall be taken as acceptance of the policy

2. Information We Collect

We may collect certain information from you when you visit our Website and use our Service, including:

a. Personal Information: Name, email address, contact information of the Users that you voluntarily provide to us. We also request information on the bank details of the User to establish the identity of those who use our product, and for sharing with our payment partners to fulfill orders.
b. Non-Personal Information: We collect information about your browser, device, and interactions with our Website.
c. Corporate Information: We collect information about the Businesses and Companies that uses our Services such as details about their businesses like name of the Business, their registration number, locations of their businesses and other relevant information to enable us verify the legitimacy of the businesses that interact with us.
d. Service Information: We collect information on how you use our services and your actions. This is specifically for transaction monitoring purposes in compliance with anti-money laundering requirements, so that we can identify if an activity carried out by you is suspicious or illegitimate.
e. Other Information: We collect information about your transactions, enquiries and your activities on our site. Information may be provided about you by other sites. We are not responsible or liable for how the provided information by other sites is used by them.

3. How we use your information

The reason we collect your collect information is to give you efficient, enjoyable and secure service. We may use your information to:

a. To verify your identity and keep your records.
b. To operate our services effectively and in, compliance with our Terms, guidelines, policies;
c. To operate and maintain the Website, improve our Product, and for administrative and other business purposes;
d. To improve your customer service experience with us
e. To send periodic emails regarding your order or other products and services.
f. To respond to your inquiries, questions, and/or other requests.
g. To exercise our legal rights, comply with applicable laws and meet compliance and regulatory requirements
h. To process and fulfill your requests for collecting payments from Users’
i. To investigate any misuse of our services or our platform in accordance with our terms of use.
j. To resolve complaints and dispute.
k. Process your applications and send notices about your transactions to requisite parties;
l. Manage risk, or to detect and/or prevent fraud or other potentially prohibited or illegal activities;
m. Track information breach and act on such identified breaches
n. For other purposes with your prior consent

4. Cookies

We may use mobile tracking technologies and/or website cookies to distinguish you from other users of the app or service site. This helps us to provide you with a good experience when you use the app or browse the service site and allows us to improve the app and our service sites. You will be required to indicate your consent to our cookies by a conspicuously displayed cookies banner when you visit our service site or use our app, or to modify your cookies options.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, as no method of transmission over the internet or method of electronic storage is 100% secure; we therefore, cannot guarantee absolute security of user and restaurant information. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls, and data encryption. We store and process your personal information on our computers within Nigeria. Where we need to transfer your data to another country, we will ensure the country has adequate data protection law. We will seek your consent where we need to send your data to a country without sufficient data protection law. We will ensure that your personal data that we retain is protected in compliance with the requirements of Nigerian Data Protection Act (2023) and other data applicable laws and guidelines in Nigeria

6. How We Share your Data

We may share Users information with Businesses to fulfill orders. We will only share this information with our agents/ partners to the extent necessary to provide our services to Businesses and Users; During your interaction with our website, we may provide other Ministries, Departments, Agencies (MDAs), other organs of government, private sector operators performing government functions, with information such as your name, contact details, or other details you provide us for the purpose of performing our statutory mandate to you or third parties. From time to time we may send you relevant information as enforcement notice, statutorily mandated notices and essential information to aid you in executing our mandate. We may also share your personal information in compliance with required laws; to prevent crime and to service providers.

7. Data Confidentiality Rights

Your information is regarded as confidential and will not be divulged to any third party except under legal and/or regulatory conditions. You have the right to request copies of any and all information we keep on you, if such requests are made in compliance with relevant enactments. While we are responsible for safeguarding your information, your role in fulfilling confidentiality duties includes, but is not limited to, adopting and enforcing appropriate security measures such as not sharing your access details and adherence with physical security protocols on our site.

Rights of Data Subjects

1. Accesss: You have the right to request access to the personal data we hold about you. Upon request, we will provide you with a copy of the personal data we hold, along with information about how it is being processed.
2. Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update your personal data directly through your account settings or by contacting us.
3. Erasure:You have the right to request erasure of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other legal basis for processing.
4. Restriction of Processing: You have the right to request restriction of processing of your personal data under certain circumstances, such as when you contest the accuracy of the data or when the processing is unlawful and you oppose erasure.
5. Data Portability:If we process your personal data based on your consent or for the performance of a contract, and such processing is automated, you have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format. You also have the right to transmit this data to another controller without hindrance from us, where technically feasible.
6. Objection to Processing:You have the right to object to the processing of your personal data for direct marketing purposes or for reasons related to your particular situation. We will stop processing your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.
7. Withdrawal of Consent:If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
8. Complaints:You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes applicable data protection laws.

Exercising Your Rights:

To exercise any of your rights as described above, please contact us via this email: [email protected] . We may require additional information from you to verify your identity before processing your request.

9. Links to Other Websites:

Our website may contain links to other websites or other third-party services which are not operated or controlled by us. We are not responsible for the content, copyright compliance, accuracy or opinions expressed in such websites or apps. You also agree that when you use a link to go from our Site to another website, this Terms of Use are no longer applicable. Any activity you undertake on that other website and app including browsing will be governed by that other websites or app’s terms of use. This is notwithstanding the fact that such a website or app has a link on our site 9. Data Retention:

a. Retention Period: We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. Different types of data may be retained for different periods of time, as required by law or as necessary to fulfill our legitimate business purposes.
b. Criteria for Retention:The criteria used to determine the retention periods include: • The nature and sensitivity of the personal data; • The potential risk of harm from unauthorized use or disclosure of your personal data;• The purposes for which we process your personal data and whether we can achieve those purposes through other mean• Legal and regulatory requirements that require us to retain data for a certain period of time
c. Examples of Retention Periods: Generally, we may keep your personal data for the duration of our relationship with you and for a period of time thereafter to comply with legal obligations, resolve disputes, enforce our agreements, and protect our rights. For example: • Account information: We may retain your account information as long as your account is active and for a reasonable period thereafter in case you decide to reactivate your account. • Transaction data: We may retain transaction data for as long as required by tax and accounting regulations.• Marketing preferences: We may retain your marketing preferences until you unsubscribe or request to be removed from our marketing lists.
d. Deletion of Data
At the end of the retention period, your personal data will be securely deleted, unless we are required by law to retain certain information for a longer period of time.
e. Requests for Deletion:
You may request deletion of your personal data at any time, subject to our legal obligations and legitimate business interests. Please note that deletion of certain data may prevent us from providing you with some of our services.
f. Updates to Retention Policy:
We may update our retention policy from time to time to reflect changes in our data retention practices or as required by Nigerian Data Protection Act (2023) and other applicable laws. We will notify you of any material changes to our retention policy through our website or other communication channels.

10. Governing Law :

This Privacy Policy is made pursuant to the Nigeria Data Protection Act (2023) and other relevant Nigerian laws, regulations or international conventions applicable to Nigeria. Where any provision of this Policy is deemed inconsistent with a law, regulation or convention, such provision shall be subject to the overriding law, regulation or convention. 11. Our Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to: [email protected] . or call 09167666823 12. Remedy for Violation of this Policy

The remedy for any violation of this policy we apply in addressing your grievance depends on the nature of the grievance but may include: (a) conducting an investigation alone or in conjunction with a data protection compliance organization to establish and deal with the source of your grievance
(b) deletion of your data from our database
(c) rectification of your data,
(d) imposition of restriction on further processing of your data, etc